1. What is Monero Mixer ?
Monero Mixer applies an innovative algorithm, which is totally different from the approach of classic mixers. We replace your crypto coins with verified coins from European, Asian and North American Monero stock exchanges. It significantly increases anonymization level and reduces a risk of getting cryptocoins of a doubtful character as in classic mixers.
2. Can I trust you with my money ?
We offer a protection against accidental errors or deliberate actions to all our clients – all incoming orders are coupled with letters of guarantee signed with PGP keys.
3. How many confirmations are required to accept a transfer ?
We consider a transfer accepted upon receiving 1 confirmation.
4. What is a minimum amount of funds for cleansing ?
5. What is a maximum amount of funds for cleansing ?
300 XMR per one request. This limitation is forced, since a large volume per one transaction is easier to anonymize using blockchain volume analysis method. The mixer allows to create several requests for cleansing.
6. What happens if I sent less money than required ?
Smaller transactions will be regarded as a donation since it makes no business sense to conduct them and a commission of the Monero network may be higher than that money. But if you have sent such sum by mistake, contact our help desk and we will suggest what might be done in your particular case.
7. How much does it cost ?
A commission fee is dynamic and comes up to 0,1% + 0.00015 XMR which is a good offer for such anonymization level.
8. What kind of logs is stored in the system ?
We do not store logs, all necessary information for transactions processing is deleted right after work completion and transaction confirmation or beyond the expiration of address lifetime for unexecuted requests. The only proof of our work is our letter of guarantee which you can keep.
9. What is a letter of guarantee ?
When we provide you with a Monero address, to which you may send your coins to be mixed, we provide a digitally signed confirmation that this address has truly been generated by our server. For your peace of mind we always provide you with such letter and sign it with a PGP signature. You may verify our digital sign using our public key. The Letter of Guarantee is the only proof of our obligations. Please always save the Letter of Guarantee before you send your coins to us.
10. How can I check a letter of guarantee ?
To check a letter of guarantee, install a PGP client (for example, PGP4Win), import a public key from the website to the installed client and verify a letter of guarantee.
11. How long do addresses for coins transfer remain valid ?
Addresses for coins transfer remain valid within 2 days since their creation. Such period was not chosen by accident. If any transactional issues of the network or errors on the sender’s side arise, such period is enough to address all emerging issues and delays, thus guaranteeing safeguard of assets of our end customers.
12. My browser had closed before I could get a confirmation for my transaction.
No worries, everything is all right, the system operates in automatic mode, you will definitely receive your money. To monitor confirmations, you can use any Monero block explorer. Enter there the information on addresses from a letter of guarantee and monitor transactions on your own.
How can I contact you ?
You can contact us through our website by clicking on the "Support" button in footer.